TOTAL QUALITY & PERFORMANCE MANAGEMENT Essay Example | Topics and Well Written Essays - 2000 words

TOTAL QUALITY & PERFORMANCE MANAGEMENT - Essay ExampleThis requires fix monitoring of organizational success and measuring consummation. Internationalization and globalization has increased the importance of rethinking of the performance standard system.Edgar Schein defines culture as a pattern of shared basic assumptions that the group learned as it puzzle out its problems of external adaptation and internal integration, that has worked well enough to be considered valid and, therefore, to be taught to new members as the correct way you perceive, think, and feel in relation to those problems (cited by Nellen, n.d.). Schein further emphasizes that organizational culture is the rouge to organizational excellence... and the function of leadership is the creation and management of culture. Culture differentiates one organization from another and provides a sense of identity.Change according to the ancient Greeks was tampering with the basic character of things and was a sure data track to disaster. Modern western culture, however, thinks change is a means to bend fate to ones ends (Kanter et al., 1992 cited by Appelbaum et al., 1998). Globalization, internationalization and the contest to meet international needs have made change a standard business rehearse to meet long term organizational goals. This paper will discuss the relationship between performance measure, organizational culture and change management at Marriott Hotels. It will further demonstrate how performance measurement and management ultimately impacts the organizational excellence.Marriott International has always been known as an employee-oriented family atmosphere organization. As military service expectation of the existing customers and potential customers have gone up, and as total quality management (TQM) is a management philosophy based on continuous improvement, Marriott felt the need to consider TQM in their alliance to be able to